Quality policy

1. Purpose

1.1 Micron’s Quality Policy expresses Micron’s commitment to quality, our customers and continuous improvement. 

2. Scope

2.1 This Policy applies to all Micron employees and employees of subsidiaries and joint ventures in which Micron has a controlling interest. 

3. Policy Statement

3.1 Micron Technology provides best-in-class products and services that meet or exceed customer, statutory and regulatory requirements. 

3.2 Our team members are committed to achieving total quality excellence, building on Micron’s three quality foundations: customer-focused quality, continuous internal quality improvements and igniting a passion for quality.   

4. Definitions

4.1 Terms and Definitions

5. Requirements

5.1 Micron Quality Policy must be communicated, understood and applied within Micron.

5.1.1. All Micron Team members must be aware of the Quality Policy and must complete the required Quality training every two years.  

5.2 Quality objectives at Micron are built on the three quality foundations of Customer Focus, End-to-end Continuous Improvement, and Passion for Quality. 

5.2.1. Customer Focus.  Customer collaboration and relationships based on trust and technical merit enable the company to be true customer advocates.  

5.2.1.1. Micron measures the achieved Customer Focus by customer quality scores and ranking which are reviewed on a periodic cadence.

5.2.1.2. Micron customers are encouraged to provide feedback through several channels including scorecards, audits, site visits, surveys, and regular quality meetings.  

5.2.1.3. Micron is committed to addressing identified areas of opportunities.  

5.2.1.3.1. In addition to the channels listed in 5.2.1.2., individuals both internal and external to Micron may report concerns anonymously through the Micron Helpline.  

5.2.1.3.2. Customers can additionally contact the sales support team, FAE, and CQE.  

5.2.1.3.3. Team Members may also report concerns to supervisors, managers, the Compliance & Ethics department, Employee Relations, or Security. Team members who are unsure whether a report is warranted should consult with Compliance & Ethics (compliance_ethics@micron.com). In compliance with Micron's Anti-Retaliation and "Speak Up" Protection Policy, Micron has zero tolerance for Retaliation against any Team Member, officer or director raising a concern or participating in an investigation in Good Faith. 

5.2.2. End-to-end Continuous Improvement.  Micron demonstrates end-to-end continuous improvement of products, standards, systems and processes. 

5.2.3. Passion for Quality.  Team members are encouraged to think, act and collaborate proactively and transparently at every customer touch point. Quality is everyone’s responsibility. Quality mindset is a core requirement for all Micron team members. A good quality mindset means that our team members’ beliefs and behaviors are organized around the principles of defect and variation elimination. This mindset guides how we make decisions because we know that the decisions our team members make eventually affect Micron’s goods and services and the people who use them. 

5.3 Micron utilizes an overall quality management system (QMS) which confirms the management and use of organized processes that undergo continuous improvement to meet customers’ agreed upon requirements, external standards, regulatory and statutory requirements.

5.4 This Quality Policy and Micron's quality objectives are in compliance and aligned with the latest version of ISO 9001, IATF 16949 standards, Micron Quality Manual, Micron Global Quality Standards and Business Rules. 

6. Policy Compliance

6.1. All Team Members.  All Micron Team Members are required to comply with this Policy. Failure to comply with the requirements of this Policy may result in disciplinary action up to and including termination.  

6.2. In accordance with the Micron Code of Business Conduct and Ethics, all such individuals also are obligated to report any observed or reasonably suspected violations of this Policy. Micron’s Anti-Retaliation and "Speak Up" Protection Policy applies to anyone making a report and is strictly enforced. 

7. References

8. Authorization and Review History

For any inquiries about this policy, please reach out to Policy@micron.com

Appendix A: Signed Quality Policy 

Micron Global Quality Policy

Micron Technology provides best-in-class products and services that meet or exceed customer, statutory and regulatory requirements.

Our team members are committed to achieving total quality excellence, building on Micron's three quality foundations: customer-focused quality, continuous internal quality improvements and igniting a passion for quality.

Sanjay Mehrotra
President and Chief Executive Officer

Hiro Fukuto
Corporate Vice President Global Quality